Job-Specific Essential Duties and Responsibilities:
- Provide advanced systems engineering and operational support across enterprise data center, network, cloud, and infrastructure environments.
- Plan, build, deploy, and maintain server and virtualization platforms across Windows, Linux/Unix, and hybrid infrastructures.
- Execute system provisioning, configuration, patching, and lifecycle management activities in alignment with enterprise standards and operational requirements.
- Monitor infrastructure performance, system health, and availability, proactively identifying and resolving issues to ensure continuous operations.
- Lead and support complex troubleshooting, incident response, and service restoration activities across integrated infrastructure domains.
- Coordinate with network, cloud, security, and operations teams to ensure system stability, compliance, and performance optimization.
- Support testing, validation, and deployment of infrastructure changes, ensuring minimal impact to production environments.
- Execute infrastructure migrations across data centers and cloud environments, maintaining service continuity and performance.
- Maintain and update disaster recovery plans, procedures, and runbooks; support testing and execution of recovery activities.
- Produce operational reports, documentation, and performance metrics to support auditability, compliance, and continuous improvement initiatives.
Job-Specific Minimum Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 6+ years of experience in systems engineering, infrastructure operations, or enterprise IT support, including experience across multiple infrastructure domains.
- Demonstrated experience supporting enterprise systems engineering across data center, cloud, and infrastructure environments.
- Proven ability to perform advanced troubleshooting and root cause analysis across server, virtualization, and operating system platforms.
- Experience supporting patching, upgrades, and infrastructure lifecycle management activities.
- Strong understanding of Windows, Linux/Unix systems, and virtualization platforms (e.g., Hyper V, VMware).
- Experience supporting performance monitoring, testing, and system optimization efforts.
- Ability to coordinate with cross-functional teams, including network, cloud, and security teams.
- Experience supporting incident management and service restoration in high-availability environments.
- Experience supporting disaster recovery planning, testing, and execution.
Preferred Skills and Qualifications:
- Experience supporting large-scale enterprise infrastructure environments.
- Familiarity with hybrid environments (on-premises and cloud platforms).
- Experience with automation tools, scripting, or infrastructure as code concepts.
- Knowledge of ITIL-based operations, incident, and change management practices.
- Experience supporting performance monitoring, capacity planning, and system optimization.
- Ability to support complex, multi-domain environments spanning data center, cloud, and network services.
- Strong troubleshooting, documentation, and cross-team collaboration skills.
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